Avaya
Converged Voice and Data Networking
Solutions enable businesses to
better serve their customers
How well a company converges
its communication networks will
determine how far it can go
in the new customer economy.
A converged network opens the
door to lower communication
costs, simpler network management
and most important-business-enhancing
applications to better serve
customers while creating more
responsive, productive organizations.
In the future, all communications
networks will be converged networks.
In today's customer economy,
the ground rules for competition
are being transformed. Convergence
opens the way to the applications
and network intelligence that
businesses need to create more
responsive, productive, customer-focused
organizations.
Convergence-bottom
line business benefits
Through convergence, a company
can reinvent both its communications
networks and its entire enterprise.
A converged network supports
vital, business-building applications-from
IP Telephony to collaborative
videoconferencing to CRM-that
make businesses more efficient,
effective and responsive to
their customers. These businesses
find that the benefits of convergence
go directly to the bottom line:
Converged solutions
make everyone more productive
by making it simpler
to use applications
and share information.
Transaction costs
in customer contact
centers are lowered,
agents are more productive,
and customers are more
loyal.
Having one
network to manage means bandwidth
is used as efficiently as possible
and enables other cost savings
and efficiencies-savings in staff,
maintenance, toll bypass, adds,
moves and changes.
Lower network costs, improved
productivity, increased customer
retention, faster time to market-these
are the bottom-line benefits that
converged network solutions make
possible. Whether it is creating
a multimedia customer contact
center, delivering employee training
with video-on-demand eLearning,
or laying the foundation for the
future with a converged, multiservice
networking infrastructure, Avaya
has the applications and solutions
that let businesses take advantage
of convergence and become players
in the customer economy.
Avaya
solutions for convergence equal
cost savings across the enterprise
At Avaya, we know true convergence
should build on existing network
investments, helping businesses
to evolve to future technologies
at the pace and on the path of
their choice. This is the key
to minimizing the total cost of
ownership over time.
Enterprise
Class IP Solutions (ECLIPS):
Avaya™ Enterprise Class IP
Solutions-including the Avaya™
IP600 and Avaya's comprehensive
line of DEFINITY® Communications
servers-break down the barriers
between voice and data, circuit
switched and IP, extending existing
infrastructures with solutions
that combine leading-edge convergence
applications and advanced call
processing. ECLIPS solutions include
easy to use telephones incorporating
Internet protocol standards with
traditional phone features.
Enterprise Class IP Solutions,
powered by Avaya MultiVantage
software, help customers solve
business problems with:
Open, flexible, and proven
telephony applications
Graceful upward and downward
scalability throughout the
entire portfolio
Reliability, server redundancy
and survivability for businesses
of all sizes
Increased choices of end
user devices from IP telephones,
IP softphones, cell phones,
PDAs and existing Avaya telephones
Powerful support of privacy,
security, and industry standards
Enhanced quality of service
and management Multi-channel
support
Convergence
solutions just for small businesses:
Much more than just telephone
systems, Avaya solutions for small
and growing companies are the
ideal choice for growing businesses,
providing a fully integrated,
scalable solution for voice and
Internet communication that also
supports a growing array of business
applications for customer care,
eBusiness, employee productivity
and more.
The Avaya
Advantage Avaya delivers
the solutions to put enterprises
of every size on the road to convergence
today. Avaya is the global leader
in communications solutions and
services for businesses and other
enterprises. With nearly one million
customers-including over 90% of
the Fortune 500 companies and
a major presence in the Global
2000-Avaya is defining how enterprises
succeed in the new customer
ECLIPS
Components Include:
Avaya
MultiVantage™ Software
Designed for today's multi-vendor,
multi-location network environments,
Avaya MultiVantage is feature
rich voice application software
with call processing capabilities
and contact center functions.
It supports widely accepted
application-programming interfaces
that enable a range of Avaya
and third-party applications.
It's scalable to meet the
changing needs of the smallest
to largest enterprises, and
provides up to 99.999% reliability.
Developed by Avaya... it provides
the highest level of voice
quality.
Avaya MultiVantage Software
builds on decades of enterprise
telephony leadership to bring
industryleading, intelligent
call processing to your enterprise.
It enables call control on
a dynamic, call-by-call basis,
along with full telephony
functionality-then takes this
to the next level by adding
support for new applications,
infrastructure, and communications
devices. As the power behind
the Avaya ECLIPS portfolio,
Avaya MultiVantage provides
rock-solid performance to
today's enterprise.
Whether you need a mission-critical
contact center, a competitive
differentiator like unified
communications, or additional
service aids like multimedia
messaging and directory support,
you're able to provide it-in
every location, right to the
edge of your enterprise.
Avaya™
Media Servers
This family of application-enabling
processing platforms is based
on industry standard operating
systems. Avaya Media Servers
provide high-performance centralized
call processing that may be
distributed across a multi-protocol
network. They are effective
in PBX and IP-based systems,
giving them the flexibility
to support highly diversified
and multi-site network architectures.
Avaya™
Media Gateways
These stackable and modular
hardware elements deliver
application-enabling data,
voice, fax and messaging capabilities
to your network. They support
both bearer and signaling
traffic routed between packet-switched
and circuit-switched networks.
Avaya
VisAbility™ Management
Suite
The Avaya VisAbility Management
Suite provides a comprehensive
set of tools that make it
easier for you to manage your
complex network infrastructure-including
both voice and data communications-through
a common Web-based user interface.
With Avaya VisAbility Management
Suite, you can improve network
uptime, increase staff productivity
and reduce your operating
costs.
Avaya™
Communication Devices
Avaya offers a wide choice
of flexible, intelligent,
easy to use communication
devices to meet your company's
unique needs. From analog,
digital, and IP telephones
to IP screenphones, IP softphones,
IP Softphone for Pocket PCs,
and softconsoles, we cover
the spectrum. The Avaya™
EC500 links a users desktop
device to their cell phone
providing anytime, anywhere
access.
IP
Office
IP Office is a total communications
solution for small and mid-sized
businesses-a voice communication
solution, a data communication
solution, and business applications
suite "all in one".
As a packaged solution of
voice, data, and applications,
it offers full voice functionality
with a comprehensive list
of features and benefits that
can help a small company succeed
and grow.
MultiService
Networking Infrastructure
Avaya MultiService Networking
Infrastructure (MSNI) products
deliver end-to-end quality
of service, including the
capability to prioritize and
control network use by applications
and user type. MSNI eases
concerns about migration by
minimizing disruption-building
on current functionality,
maintaining reliability of
existing systems, and providing
future investment protection.
MSNI supports IP-enabled applications
for customer relationship
management, voice over IP,
unified messaging, distance
learning and collaborative
video. It also goes a step
further to enable applications
like process control, services
delivery and supply chain
management.
Avaya'a
MultiService Networking
Infrastructure Solutions
is a one-stop-shop package
of high quality hardware,
software, products and services
to help organizations of
all sizes meet their goals.
Avaya MultiService Network
Infrastructure Solutions
provide you complete and
full feature end to end
network solutions from Backbone
to edge switch.
